The following Terms & Conditions apply to all transfer services provided by LARABUS, through its website larabus.com/en.
1. Booking:
1.1. Requests for group passenger transport can be made online at www.larabus.com/en by providing the required information.
1.2. Where two or more people are included in the same booking, the person making the booking shall be deemed to have done so on behalf of both or all members and accepts these terms and conditions on behalf of themselves and each member.
2. Disabled Passengers:
If you or any member of your party has any medical condition or disability which may affect your ability to travel in our vehicle, please inform us of your requirements before making a booking.
3. Payment Options:
3.1. You can pay on the spot by Visa card, Mastercard, Google Pay, Apple Pay, or cash.
3.2. You can also pay by bank transfer in advance. Bank transfers must be completed 3 days prior to your travel.
4. Vehicle Capacity:
You can request a transfer for up to a group of 52 on our website. For any larger groups, you need to contact us by phone, email, or chat.
5. Child Seats:
5.1. According to Cyprus law, for children under 150cm, a Child Safety System must be used. You must select the number of child safety items required during your booking accordingly. We have a limited number of these items that we can provide free of charge. You will be notified of the availability of these items during your booking.
5.2. If we cannot provide all the required items, you have the option to bring the remaining items with you to travel with us, choose a suitable alternative seat type, or you cannot complete your booking online.
6. Flight Changes:
If there is a change in your flight schedule, you must inform us about the change. We can only provide the transfer for the new time if we have available capacity.
7. Flight Delays:
If the flight is expected to be delayed by more than 1 hour, you must inform us before boarding.
8. Personal Delays:
8.1. If you are delayed for any reason after landing (e.g., customs inspection, etc.), you must inform us using one of the phone numbers provided at the bottom of your booking confirmation or on our website.
8.2. If you fail to meet our representative at the designated location by the Departure time specified in the confirmation email and do not inform us of the delay, we will attempt to contact you once using the phone number provided during booking. If we are unable to reach you, we will cancel your reservation, and no refund will be provided.
8.3. On the evening before your travel, we will send you an SMS with the pick-up time from your accommodation. If you do not appear at your accommodation at the specified time, we will attempt to contact you once using the phone number provided during booking. If we are unable to reach you and you do not arrive within 15 minutes of the specified time, we will cancel your reservation, and no refund will be provided.
9. Modification/Cancellation/Refund of Booking:
9.1. You can modify or cancel your booking free of charge via phone, email, or chat.
9.2. Refund Policy: If you cancel your booking at least 24 hours before the scheduled pick-up time specified in the booking and have prepaid the fee, we will refund it to you. If you cancel the booking less than 24 hours before the scheduled pick-up time specified in the booking, the prepaid fee will not be refunded.
9.3. If you modify your booking and the new total amount is less than the prepaid amount, we will refund the difference. Our colleague will contact you by phone or email regarding the refund.
9.4. If the modified booking results in a higher total amount, you will need to pay the difference.
9.5. If you fail to use the transfer for any reason and do not cancel it at least 24 hours before the scheduled pick-up time specified in the booking, the prepaid fee will not be refunded.
10. Terms of Transportation / Cancellation of Booking:
10.1. We reserve the right to refuse transportation if the passenger: a) is intoxicated, under the influence of alcohol or drugs, and/or, b) endangers the safety of transportation, their own, the driver's, the attendant's, or other passengers' safety, health, or the integrity of the vehicle with their behavior, or c) may soil the vehicle with their clothing, luggage, or in any other way. In such cases, the fee will not be refunded.
10.2. Consumption of alcohol and smoking are prohibited in the vehicle.
10.3. Although we make every effort to meet the arrival and departure times specified in the booking, due to factors beyond our control such as highway closures, traffic jams, we cannot guarantee that our vehicle will arrive on time or reach the destination on time.
10.4. In case of a breakdown of our vehicle in the 24 hours prior to the scheduled pick-up time or during the journey, we will arrange alternative transportation for our passengers, involving external passenger transport companies or taxis, and we will bear any additional costs incurred.
10.5. If our vehicle breaks down or for any other unforeseen reason we are unable to fulfill the transfer more than 24 hours before the scheduled pick-up time, we will attempt to arrange alternative transportation for our passengers with an external passenger transport company. However, we reserve the right to cancel the booking in this latter case. In such event, we will refund the prepaid fee.